Having technical problems with your Nokia tablet? Read this first.

What to do if your tablet has technical problems

If you have technical problems, please DO NOT post about them on the comments sections of the Internet Tablet School. This site's comments sections are just for feedback on the contents of the tutorials, they are not intended as technical support forums.

You will get far more help and much better advice if you post about your tablet-related problems on the Tablet Scene and Internet Tablet Talk sites, which are dedicated to the Nokia tablets and have a combined membership of over 20,000. The two sites use the same database, so you can use your username from one site to access the other as well.

If you're new to the Nokia tablets, or if you're not a technology geek, click here to visit the Tablet Scene forums. This is the best place for new and casual users to ask for help or just discuss their tablets. Remember, there is no such thing as a stupid question on Tablet Scene! :-)

If you're an experienced computer user who wants to ask a very technical question, click here to visit the Internet Tablet Talk site.


Some rules for when you ask for help on forums

1. Before you post, try searching the forums if you can, using the "search" link at the top of the screen. Someone else may have experienced the same problem as you, and the answer may already be somewhere on the forums.

2. If you do post a message about a technical problem, remember to say exactly what the problem is. If you're not sure about the technical details, try to describe what you see happening on the screen in simple terms. Say what you're trying to do and then say exactly what goes wrong when you try to do it.

3. When you post about a problem, use a descriptive title. Do NOT just have "technical problem" or "help me!" as the subject of your post. Try to say something about your particular problem, so for example if you can't get the main volume control to work you might use a subject like "My main volume control doesn't work".

4. Always be polite. None of the people on the Internet Tablet Talk site are paid to help you, they are not Nokia employees, they're just enthusiastic amateurs. If they help you, it's purely because they're good citizens, so it's important that you are a good citizen to them as well by thanking them.


Does my tablet come with a guarantee or warranty?

Yes, if you bought it new. All new Nokia tablets come with a 12 month guarantee, so if there's a problem with the tablet hardware in its first year you can ask Nokia to repair or replace it for free. You do usually need the receipt to claim this guarantee though, so make sure you keep it safe (some shops may store a virtual receipt though, so if you do lose the receipt it's worth asking the shop if they can print another one for you).

You can find your nearest Nokia-approved repair centre by going to nokia.com, selecting the website for where you live, and then clicking on the "Support" link at the top of the screen.

If you're European, it's worth remembering that the guarantee works throughout the European Union. For example if you bought a tablet in France but then you moved to Britain, the guarantee would still be valid and you could have the tablet repaired at a Nokia-approved British repair shop.


What if I bought my tablet used or second-hand?

If you bought the tablet used then there's no guarantee at all, at least not from Nokia. That's one of the risks you take when buying used electronics.